Registrar's Information Space
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Registrar Change

Registrar change is a procedure of the domain name registrant replacing the current registrar with a new registrar.

  • A registrant has the right to replace the registrar at any time.
  • For replacing a registrar, the domain authorisation code is required;
  • A registrant can get the authorisation code from the Registrant's Portal of EIF, the registrar's self-service environment or customer service;
  • If the registrant has no way to obtain the authorisation code(s) of its domain(s), the registrar is obliged to issue the code to the registrant within five (5) workdays;
  • To change the registrar, the registrant has to submit an application to the new registrar, who may, among other things, request payment for it.
NOTE! A registrar is obliged to cooperate with the registrant and the new registrar chosen by the registrant to enable the transfer of the domain. A registrar must not obstruct the transfer of a domain in any way nor ask for payment for issuing the authorisation code.

Potential issues and problems:

  • A customer wants to move to a new registrar, but does not know the authorisation code? To obtain the code, the customer has to address this issue with the current registrar!
  • What should we do with a customer who wants to leave, but hasn't paid for services? Replacement of registrar should not be obstructed!
  • Who can the registrar issue the authorisation code to? The authorisation code may only be issued to the registrant, its authorised representative, incl. the administrative contact, or the new registrar appointed by the registrant (only if requested by the registrant);
  • What happens if the registrar does not issue the authorisation code in five (5) workdays? In this case, the EIF will issue the authorisation code and contact the registrar for explanation.
Related topics:
Administrative Contact
Rights of a Registrant
Obligations of a Registrant

Related sections in the Domain Regulation: 2.13.7 and 5.3.7 with subsections.